At Iron Mountain Insurance Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, communicate with us, or interact with our services.
Information We Collect
- Personal Information You Provide: Name, phone number, email address, mailing address, insurance details (e.g., vehicles, property, coverage needs), and any other information you submit via forms, email, phone, SMS, or chat.
- Website Usage Data: IP address, general geographic location (based on IP), date and time of visit, pages viewed, and device/browser type.
How We Use Your Information
- To provide quotes, bind or service insurance policies, and deliver requested products or services.
- To communicate about inquiries, applications, renewals, claims, billing, reminders, and service updates.
- To send important notifications (including SMS messages if you provide consent).
- To improve our website, services, and customer experience, and for internal analytics. We do not use your information for advertising or profiling.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only as necessary with:
- Licensed insurance carriers, brokers, MGAs, and underwriters to provide the insurance products you request.
- Service providers who help run our business (e.g., website hosting, email, CRM) under confidentiality obligations.
- Regulatory or legal authorities when required to comply with law, regulation, or legal process.
SMS Communications & Consent
If you provide your mobile number and consent to receive SMS messages, we may send appointment reminders, policy updates, quote follow-ups, claim assistance, billing notices, and other account notifications related to our services.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We retain data only as long as needed to provide services, meet legal/regulatory obligations, resolve disputes, or improve operations.
Your Choices & Rights
- Request access to or correction of your personal information.
- Withdraw consent for communications, including SMS.
- Ask questions about how your information is handled.
Links to Other Sites
Our website may link to third-party sites. We are not responsible for the content or privacy practices of those sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last updated” date above.
Contact Us
Iron Mountain Insurance Agency
28202 Cabot Road, Suite 300, Laguna Niguel, CA 92677
✉️ info@ironmountaininsuranceagency.com
📞 Phone: (949) 309-2446
📠 Fax: (949) 340-3229