At Iron Mountain Insurance Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, communicate with us, or interact with our services.
Information We Collect
- Personal Information You Provide: Name, phone number, email address, mailing address, insurance details such as vehicles, property, and coverage needs, and other information submitted through forms, email, phone, SMS, or chat.
- Website Usage Data: IP address, general geographic location based on IP, date and time of visit, pages viewed, and device or browser type.
How We Use Your Information
- To provide quotes, bind or service insurance policies, and deliver requested products or services.
- To communicate about inquiries, applications, renewals, claims, billing, reminders, and service updates.
- To send important notifications, including SMS messages when you provide consent.
- To improve our website, services, customer experience, and internal analytics. We do not use your information for advertising or profiling.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only as necessary with:
- Licensed insurance carriers, brokers, MGAs, and underwriters to provide the insurance products you request.
- Service providers who help operate our business, such as website hosting, email, and CRM providers, under confidentiality obligations.
- Regulatory or legal authorities when required by law, regulation, or legal process.
SMS Communications & Consent
If you provide your mobile number and consent to receive SMS messages, we may send appointment reminders, policy updates, quote follow-ups, claim assistance, billing notices, and other account notifications related to our services.
- SMS consent is not shared with third parties or affiliates.
- Messaging frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out or HELP for assistance.
- See our SMS Terms & Conditions.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect information. We retain data only as long as needed to provide services, meet legal or regulatory obligations, resolve disputes, or improve operations.
Your Choices & Rights
- Request access to or correction of personal information.
- Withdraw consent for communications, including SMS.
- Ask questions about how information is handled.
Links to Other Sites
Our website may link to third-party sites. We are not responsible for their content or privacy practices.
Updates
We may update this policy from time to time. Changes will be posted here with the updated date.
Contact
Iron Mountain Insurance Agency, LLC
28202 Cabot Road, Suite 300, Laguna Niguel, CA 92677
aaron@ironmountaininsuranceagency.com
(949) 309-4226
Fax: (949) 340-3229