Use the certificate instructions assigned to the association.
Certificate procedures can vary by association. If the association has been enrolled with EOI Direct, use the secure portal below. If you have not been given portal instructions—or cannot locate the association—contact Iron Mountain for assistance.
Confirm the association name
Use the full legal name shown on the governing or closing documents.
Use the full legal name shown on the governing or closing documents.
Open the assigned portal
For associations enrolled with EOI Direct, continue using the portal link on this page.
For associations enrolled with EOI Direct, continue using the portal link on this page.
Enter the unit and requester details
Provide the property address and lender, escrow, or homeowner information requested.
Provide the property address and lender, escrow, or homeowner information requested.
Follow the delivery instructions
Document options, turnaround, and any requester fee are shown during the order process.
Document options, turnaround, and any requester fee are shown during the order process.
Information to have ready
- Full association name
- Property or unit address
- Homeowner name
- Lender name, address, and loan number, if applicable
- Closing or refinance deadline
Important: A certificate or evidence-of-insurance document summarizes coverage and does not amend, extend, or replace the association’s master policy. Unit owners should review their individual HO-6 coverage separately.